We quote all prices in United States Dollars (USD). Each quote shows two costs and a total: Ground Handling and Permits.

Once you confirm a safari, you pay a booking deposit of 25% of the Ground Handling cost and 100% of the permit cost. We do not book any services or buy any permits until you pay these deposits. Once we receive your deposits, we send you confirmation of the services booked and permits bought.

You must pay the balance of the Ground Handling cost at least 30 days before your tour starts. We accept payment by bank wire transfer or by credit card: Visa, Mastercard, and American Express. Credit card payments carry a 5% surcharge.

We reserve rooms based on two people sharing a double room. Single rooms come at a supplementary cost. We reserve the right to book alternative hotels or lodges when the named ones are not available.

We provide transport on safari in Uganda in 4-wheel-drive vehicles: Land Cruisers or minivans. We reserve the right to employ subcontractors where necessary. We supply bottled water in all vehicles.

We recommend bottled water at all hotels and lodges. Avoid drinking water directly from the tap.

Observe the rules of each national park for your own safety.

We make every effort to follow the itineraries we give clients. If weather or other causes require a change to the sequence of an itinerary or a lodge, we reserve the right to make that change.

Prices reflect prevailing tariffs at the time of printing and stay subject to change without prior notice. If tariffs increase due to factors outside our control, such as park entry fees and activity tariffs, we notify you.

Most nationals need a visa for Uganda. The cost runs USD $50 per person per entry. Apply for and secure your visa at least a week before arrival, at visas.immigration.go.ug. You can only obtain visas online.

Consult a travel clinic or your physician for the right malaria medication. Start it a couple of weeks before arrival and continue for a couple of weeks after your return. Wear long sleeved shirts and long trousers after dark to cut your chance of bites.

Consult the nearest Uganda embassy for current vaccine requirements. Entry to Uganda from a Yellow Fever endemic zone requires a vaccine. People older than 60 or younger than 1, and anyone with a doctor's letter, are exempt. If you enter Uganda directly from a non-endemic zone (Europe, USA, Australia), you do not need the vaccine.

Take out insurance when you pay your deposit, covering cancellation, medical evacuation, and luggage loss. Your health insurance policy needs to cover emergency evacuation or repatriation. We do not sell travel insurance, so arrange it in your country of origin.

All companies we use for air transfers, scheduled or chartered, hold local licenses and full authorization.

Submit all cancellation requests in writing. If you cancel fully, these charges apply to the Ground Handling portion of your tour price:

If you want to postpone instead of cancelling, we facilitate rebooking to a new date, subject to availability and related price changes. Your tour consultant calculates any price increase and communicates it at the time of rebooking.

Gorilla and Chimpanzee Trekking Permits: These permits are non-refundable. If you cancel your safari, you forfeit the full payment made for them. If you wish to reschedule, the Uganda Wildlife Authority allows two free reschedules to future dates. A third reschedule needs express agreement from the Executive Director of the Uganda Wildlife Authority and carries a charge of 25% of the permit value.

Tell us and the supplier of the service immediately if a problem occurs. Most problems get resolved on the spot. If you remain dissatisfied, write to us with details of your complaint within 28 days of the end of our services under the contract. We cannot accept responsibility for complaints not notified this way.

"Force Majeure" means circumstances beyond our control: war, threat of war, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather, government actions, or similar events that prevent or affect our performance of the contract with you. In these circumstances, we hold no liability to pay compensation or cover expenses or losses you incur if we cancel, delay, curtail, or change your arrangement.

Tripsopedia Safaris Ltd and its agents accept no responsibility for personal injury, accident, illness, death, delays, theft, loss or damage to baggage or property, or itinerary changes due to force majeure. We hold no responsibility for delays, cancellation, or non-acceptance of reservation of air space.

At Tripsopedia Safaris Ltd, we commit to protecting and respecting your privacy while we provide the best user experience. We follow strict security procedures on how we store and use personal information and who sees it, to stop unauthorized access.

We hold a legal duty to protect personal information under the Data Protection Act 1998 and any law that replaces it, including the GDPR. For GDPR purposes, Tripsopedia Safaris Ltd acts as the data controller. We are located in Kampala, Uganda.

We ask you for information such as your name, contact details, email address, and, if you travel with us, your passport details. We collect this for three main reasons:

• To give you the best experience on our website, based on what you want to find and which device you use.
• To contact you successfully if you get in touch or ask us for information.
• To make the right arrangements when we plan your trip.

When you book with us, we ask for travel arrangement details: passport details, emergency contacts, travel insurance arrangements, preferences, special requirements, visa requirements, and flights. We use this to organize your trip and fulfil our contract with you.

If you travel with us, we ask you to tell us about any health conditions, disabilities, access requirements, or dietary needs, so we can plan your trip around them and keep you safe. We may ask your explicit consent to process this.

We also collect technical information when you visit our website, such as your IP address, browser type, and pages viewed, through cookies. We use this for site management, security, and improving our website. We do not try to identify individual users from this data.

We do not share your personal information with third parties for their marketing activities. When we do share it, we do it to give you better service while you travel with us. This can include:

• Members of our group, such as subsidiaries and holding companies.
• Trusted local partners and service providers who help deliver your trip.
• Prospective buyers of our business or assets, where relevant.
• Third parties as necessary to comply with legal obligations, such as sharing your phone number and email with an airline under IATA Resolution 830d.
• Third parties as necessary to protect our rights, property, or safety, or those of others.

We do not make automated decisions or profile you using your personal information.

From time to time, we may process your personal information outside the European Economic Area (EEA), for example when we share your details with local accommodation or service providers who host you during your safari. Whenever we do, we take the steps required by applicable law to protect your data.

We take the security of your information seriously. We put physical, technical, operational, and administrative controls in place to protect your personal information from unauthorized access, use, or disclosure, and we keep these measures under review.

We keep your personal information for limited and appropriate periods, linked to our purpose for processing it. For example, we keep some transaction information for a number of years to meet finance and tax obligations.

You hold these rights over the personal information we hold about you. Contact us to use any of them:

• Access: Ask whether we process your data, and get a copy of it.
• Rectification: Ask us to correct inaccurate data or complete incomplete data.
• Erasure: Ask us to delete your data where no good reason remains for us to keep it.
• Restriction: Ask us to restrict how we process your data in certain cases.
• Data portability: Get a copy of the data you gave us, in a structured, machine readable format.
• Objection: Object to how we process your data, including for direct marketing.

We may modify this privacy policy from time to time, for example to reflect changes in how we use your personal information. We post any changes on this website and, where appropriate, notify you by email.

We want to hear from you. Send any questions, concerns, or complaints about this privacy policy or your personal information to info@tripsopedia.com, or call us on +256 776 886 910.